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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

[Impact Study] Payment Fraud in 2024: Who is Liable?Finextra Promoted[Impact Study] Payment Fraud in 2024: Who is Liable?

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Expert opinions

Sergiy Fitsak

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

One Year Since the FedNow Launch: What You Should Know

Launched in July 2023, the Federal Reserve's FedNow service has been a game-changer in the U.S. payments landscape. As we mark its first year, it’s crucial to understand its impact on financial transactions, especially within the fintech sector. With over 900 financial institutions onboarded, including major players like Chase and Wells Fargo, FedN...

/payments /retail Banking Strategy, Digital and Transformation

Donica Venter

Donica Venter Marketing coordinator at Traderoot

Why Bankers Need to Think Like Entrepreneurs

Fintech has revolutionized the banking and payments sectors, significantly contributing to economic growth across many countries. By leveraging the internet and user-friendly smartphones, fintech firms have made financial services more accessible, delivering them directly to consumers with just a tap of a button. However, while fintech companies a...

/payments /retail Banking

Raktim Singh

Raktim Singh Senior Industry Principal at Infosys

Industry cloud platforms: The future of Cloud

Industry cloud platforms (ICP), distinct from general-purpose cloud platforms, are tailored to meet the unique needs of various sectors. Industry clouds are sets of cloud services, integration fabrics, products, and tools that offer sector-specific capabilities while being natively upgraded for cloud platforms and delivered at scale. Industry cl...

/retail /cloud Technology for Social Good

Alex Kreger

Alex Kreger Founder & CEO at UXDA

AI in Banking: Are Banks Ready for the User Experience Revolution?

The integration of AI into banking is poised to dramatically transform the industry within the next five years, driven by the breakthrough success of technologies like ChatGPT. This change is necessitated by the limitations inherent in human capabilities. As we gaze into the future, the disruptive potential of AI becomes evident, promising to revo...

/ai /retail Innovation in Financial Services

Ashish Pandey

Ashish Pandey Marketing Head at RichestSoft

How to Start Neo Bank? Business Model Explained

Starting a neo bank business can be a rewarding endeavor. Neo banks, also known as digital banks, operate entirely online without any physical branches. This digital-only approach appeals to tech-savvy consumers looking for convenient and modern banking solutions. I will guide you through the essential steps to start a neo bank business, sharing i...

/retail /startups Fintech innovation and startups

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Trending

Sergio Barbosa

Sergio Barbosa CIO of Global Kinetic, and CEO of FutureBank. at Global Kinetic and FutureBank

Innovation doesn’t have to become collateral damage to FI legacy system budgets

Sergiy Fitsak

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

One Year Since the FedNow Launch: What You Should Know

Donica Venter

Donica Venter Marketing coordinator at Traderoot

Why Bankers Need to Think Like Entrepreneurs

Raktim Singh

Raktim Singh Senior Industry Principal at Infosys

Industry cloud platforms: The future of Cloud

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Research

White Paper

APIs, Automation, and AI

An Arsenal to Defend Against Card Transaction Fraud Fraudsters are no longer individuals who are looking to infiltrate gaps or weaknesses in how our businesses are set up. They are expert technologists and strategists that steal customer data, take over accounts and break into tough security measures. Between 2023 and 2027, merchants are expected to lose a total of $343 billion to online payment fraud, driving home the point that the time is now for technology to be leveraged to reduce card transaction fraud, which is growing in numbers and complexity. APIs, automation, and AI are all integral to an effective fraud mitigation strategy in 2024. This Finextra whitepaper, produced in association with Mastercard, discusses how these technologies – if used in the right way – can support financial institutions evolve to emerging threats with increased speed and accuracy.

84 downloads

Future of Report

The Future of Digital Banking in Europe 2024

A Money20/20 Special Edition. In 2023, fintech investment in the EMEA region dropped to $24.5 billion, down from $49.6 billion in 2022 – a seven year low.  Macroeconomic and global political conditions are creating challenges for growth, with upcoming general elections around the world adding to the uncertainties in financial ecosystems. Despite these challenges, the outlook for European digital banking remains positive.  The region continues to lead in innovation within the financial sector. This Finextra report, a Special Edition for Money20/20 Europe, features interviews with key players in the European financial services and fintech industries. It includes insights from Vodeno, EY, J.P. Morgan, Swift, Tink, and TrueLayer, and explores the following topics that will be addressed in Amsterdam: Hyper-personalisation: Moving towards super apps  Embedded payments driving the Banking-as-a-Service revolution  Variable recurring payments: The next step in European open banking  Is Europe ready for MiCA? From Web1 to Web3, or Markets1 to Markets3  How European fintech is facing macro challenges 

914 downloads

Future of Report

The Future of UK Fintech - 2015-2035

An IFGS Special Edition UK Fintech Week 2024 With UK Fintech Week's flagship event - Innovate Finance Global Summit (IFGS) - returning for its 10th anniversary, Finextra and Innovate Finance have partnered to publish this report, which acts as your go-to-guide to everything you need to know about financial services and technology in the UK. ‘The Future of UK Fintech: 2015 – 2035: An IFGS Special Edition’ includes commentary from the brightest and best across the fintech ecosystem, discussing and debating the crucial issues facing the sector now and in years to come. This includes key insights from industry experts from Cogo, EY, Konsentus, Marqeta, Standard Chartered Ventures, and Zopa Bank. Scoping out the next decade to come, this report explores the agenda topics below and more: The Next Decade of FS and Innovation: What Lies Ahead Fintech Beyond FS Borders: How Fintech is Impacting other Industries and Sectors UK and the World: Keeping our Crown while Learning from Others Transformative Technologies: Opportunities and Risks Users of Tomorrow: The Next Generation of Consumers The Shifting Ecosystem: Who Will Lead?

645 downloads

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FinextraTV

How the Commercial Payments Market is Evolving

At EBAday 2024, Wim Grosemans, Global Head of Product Management Payments and Receivables, BNP Paribas, sets the scene around how the commercial payments market is evolving. From an infrastructure perspective, the interview details how banks should make important moves to implement instant payments, ISO 20022 and cross border payments as regulation dictates, so there is a lot to do on the plumbing within a financial institution for tomorrow's payments. A staggering amount of digitisation is also incoming, which will result in digital payments soaring and with this, an ecommerce boom for B2C customers and B2B customers.

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Long reads

Hamish Monk

Hamish Monk Reporter at Finextra

How to onboard a new customer: Streamlining banks' journeys

Customer onboarding describes the process by which banks and financial institutions take uninitiated individuals and give them access to pre-agreed products. The challenges around this journey include bringing numerous segments of the bank together; ensuring communication with the customer is clear and concise; as well as that all compliance boxes...

Hamish Monk

Hamish Monk Reporter at Finextra

Hyper-personalisation - Are super-apps over?

Hyper-personalisation has become something of a buzzword in discussions of the Future of Digital Banking in Europe. On the ground there are many holes that need to be plugged – both in terms of the technology and scalability – before it can become prevalent. A Deloitte report, ‘The Future of Retail Banking: The Hyper-Personalisation Imperative’, ...

Hamish Monk

Hamish Monk Reporter at Finextra

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

The super-app is the final boss of hyper-personalisation; the assembled endgame of the personal finance app (PFA). Look up – it’s swooping down to save the day; dropping a gamut of services in the palm of end-users’ hands. Alas, the term ‘super-app’ has become something of a nebulous catchphrase in the land of financial services. To help demystify ...