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Latest /retail expert opinions

Sergio Barbosa

Sergio Barbosa CIO of Global Kinetic, and CEO of FutureBank. at Global Kinetic and FutureBank

Innovation doesn’t have to become collateral damage to FI legacy system budgets

Technology investment has continued apace and, according to Gartner, IT spending in the banking and investment services market is forecast to increase by 8.7% in 2024 and is expected to reach $1 trillion by 2028. But even with all this money being thrown at IT, many Financial Institutions (FIs) are still unable to deliver the innovation they need...

/payments /retail Banking Architecture

Sergiy Fitsak

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

One Year Since the FedNow Launch: What You Should Know

Launched in July 2023, the Federal Reserve's FedNow service has been a game-changer in the U.S. payments landscape. As we mark its first year, it’s crucial to understand its impact on financial transactions, especially within the fintech sector. With over 900 financial institutions onboarded, including major players like Chase and Wells Fargo, FedN...

/payments /retail Banking Strategy, Digital and Transformation

Donica Venter

Donica Venter Marketing coordinator at Traderoot

Why Bankers Need to Think Like Entrepreneurs

Fintech has revolutionized the banking and payments sectors, significantly contributing to economic growth across many countries. By leveraging the internet and user-friendly smartphones, fintech firms have made financial services more accessible, delivering them directly to consumers with just a tap of a button. However, while fintech companies a...

/payments /retail Banking

Raktim Singh

Raktim Singh Senior Industry Principal at Infosys

Industry cloud platforms: The future of Cloud

Industry cloud platforms (ICP), distinct from general-purpose cloud platforms, are tailored to meet the unique needs of various sectors. Industry clouds are sets of cloud services, integration fabrics, products, and tools that offer sector-specific capabilities while being natively upgraded for cloud platforms and delivered at scale. Industry cl...

/retail /cloud Technology for Social Good

Alex Kreger

Alex Kreger Founder & CEO at UXDA

AI in Banking: Are Banks Ready for the User Experience Revolution?

The integration of AI into banking is poised to dramatically transform the industry within the next five years, driven by the breakthrough success of technologies like ChatGPT. This change is necessitated by the limitations inherent in human capabilities. As we gaze into the future, the disruptive potential of AI becomes evident, promising to revo...

/ai /retail Innovation in Financial Services

Luke Allchin

Luke Allchin Director - North America at RFI Global

Bridging the Gap: Financial Institutions' Role in Supporting Younger Generations' Retirement Goals

Retirement planning has always been a crucial aspect of financial health, but the approach to it has evolved significantly over the years. The generational divide in the US presents a fascinating landscape where Baby Boomers, Gen X, Millennials, and Gen Z each exhibit distinct attitudes and strategies toward retirement. Understanding these shifts ...

/wealth /retail Banking

Ashish Pandey

Ashish Pandey Marketing Head at RichestSoft

How to Start Neo Bank? Business Model Explained

Starting a neo bank business can be a rewarding endeavor. Neo banks, also known as digital banks, operate entirely online without any physical branches. This digital-only approach appeals to tech-savvy consumers looking for convenient and modern banking solutions. I will guide you through the essential steps to start a neo bank business, sharing i...

/retail /startups Fintech innovation and startups

Luke Allchin

Luke Allchin Director - North America at RFI Global

AI: Opportunities, Challenges, and the Future of Financial Services

Artificial Intelligence (AI) has made significant inroads across a wide range of industries, revolutionizing the way businesses operate and interact with consumers. From healthcare to retail, AI's ability to process vast amounts of data and create meaning has given way to new efficiencies and enhanced user experiences. The banking sector, a corner...

/ai /retail Artificial Intelligence

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Digital Banking Complaints: Don't Blame Your Customers

When banking executives confront the challenges of digital transformation, a familiar frustration emerges: “Why are customers complaining about our digital services?” While some bank employees blame customers, the true issue lies in the complex and unintuitive interfaces these customers face. Common Customer Complaints About Digital Banking Apps D...

/people /retail Innovation in Financial Services

Pallavi Kapale

Pallavi Kapale Senior Financial Crime Officer (2LOD) at Bank of China (UK) Limited

The Journey from Writing to Exiting: The Importance of Suspicious Activity Reporting (SAR)

Are you looking to learn more about Suspicious Activity Reporting? From writing reports to exiting, I've got you covered! Let's dive in and explore the world of Suspicious Activity Reporting together. Filing Suspicious Activity Reports (SARs) is a critical process that facilitates financial institutions in their efforts to combat money laundering

/retail /crime Banking

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