Alex Kreger Founder & CEO at UXDA
Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can banks and other financial organizations leverage this innovative approach to not just stay relevant but lead in a fiercely competitive market? This art...
22 April 2024 /retail /devops Digital Banking Trends
Delia Pedersoli COO at MultiPay Global
Providing exceptional customer experience (CX) is paramount for success for any retailer in today’s difficult climate. As consumer behaviour shifts towards digital channels and convenience becomes increasingly important, retailers must adapt their payment methods in-store to meet these changing expectations and align with online. One such innovati...
27 March 2024 /payments /devops The Payments Business
Matt Ryan Chief Transformation Officer at Reef
It looks like 2024 will be ‘Democracy’s biggest year’, a 12-month period in which four billion people – over half of the world's population - will be eligible to vote. In more than 40 countries, ranging from the US, UK, India, Indonesia, Russia, Pakistan, Bangladesh and Mexico, citizens will be making choices that define the rest of the decade. Ho...
29 February 2024 /devops /predictions Marketing in Financial Services
Guy Melamed CEO at Exberry
Change is afoot when it comes to market infrastructure technology. The old arguments over “buy vs build” have been relegated. Instead, firms are touting a “buy, build and integrate” approach, combining pre-built platforms with proprietary technology systems. Even incumbents with their full, self-built systems are starting to integrate specialised v...
08 February 2024 /devops /markets Capital Markets Technology
Santosh Radhakrishnan Chief Commercial Officer at XYB by Monese
As we highlighted in the Evolution of Banking, the technology landscape has evolved over time. Each change has brought new capabilities that were not possible with previous versions. At the same time, memory and storage capacity have become cheaper and much larger. To give an idea of how dramatic this change has been, consider that 1TB of storage ...
05 February 2024 /retail /devops Banking Architecture
SME owners often face the challenge of adapting business strategy to a highly dynamic environment while simultaneously managing day-to-day financial operations. It's like Formula 1 racers, where only precise and quick decisions can save them from failure. But how exactly can SME banking services help business owners? Find out how a customer-centri...
29 January 2024 /devops /predictions Innovation in Financial Services
Rahul Kambli Sr. Product Owner at Genesis Global
For asset management firms investing in the primary market for corporate bonds, achieving a complete, real-time view of new deals coming to market and changes to deal terms is key to efficient credit analysis and rapidly placing orders for allocations. However, syndicating banks use multiple and competing channels to disseminate data to asset manag...
25 January 2024 /devops /markets Artificial Intelligence and Financial Services
Duncan Kreeger Founder and CEO at TAB
A few months ago, I asked my team, do you use AI? Once I had helped them to understand that I saw AI as a facilitator, not a shortcut, I was pleased to learn that almost everyone was using AI for something. Whether that was correcting formulae in Excel, checking punctuation within written documents or supporting the coding process for our platform...
17 January 2024 /devops Artificial Intelligence and Financial Services
Adam Lieberman Chief AI Officer at Finastra
Generative AI made a huge impact in 2023 – with the majority of financial services recognizing its potential to offer wide-ranging benefits and moving quickly to start exploring its implementation within their organizations. But what specific use cases are proving the most popular so far? This is a question we posed as part of our recent State of...
04 January 2024 /devops /predictions Artificial Intelligence
According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slow onboarding, and 81% believe poor data management lengthens onboarding and negatively affects customer experience. How do you encourage users to not...
04 January 2024 /retail /devops Banking Strategy, Digital and Transformation
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