One of the biggest questions in modern banking is how branches can maintain their relevance in an increasingly digital age. Usage of mobile and internet banking has grown exponentially, but bank branches still have a relevant and important role to play. To keep winning customer’s hearts and minds however, they must continue to transform. Aware of...
28 July 2017 /retail
Like companies in many industries, financial institutions are under pressure to chart a new course by reshaping their business models to compete in a world of changing customer expectations. There is a small window of opportunity to respond to this shift within the market and banks are in the throes of making companywide changes to ensure they ar...
05 May 2017 /retail
These are challenging times for retail banking operations. The entire financial services industry is undergoing drastic changes - increased regulation, the development of new services, a serious push to open up competition and the rapid adoption of digital channels have come together to create a period of unprecedented change. However, one of the ...
17 February 2017 /retail
It’s incredible how quickly new technologies change consumer habits. Looking back, the arrival of the ATM clearly meant consumers could get access to cash 24/7 but what it really changed was their expectation around service availability. Today, smartphones are the driving force behind a lot of innovation and changing consumer habits. For example, t...
19 January 2017 /payments /retail
Matthew PhillipsHead of Banking, UK and Ireland at Diebold Nixdorf
Alexandra SiekerkotteSenior Marketing Manager at Diebold Nixdorf
Helena MullerVP Banking, Europe at Diebold Nixdorf
Tomasz RokitaGeneral Manager Banking, Poland & Ukraine at Diebold Nixdorf
Peter PizzutelliSr. Manager, Advisory Services at Diebold Nixdorf
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