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Latest /retail expert opinions

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Choose the Right Software Vendor for UX Excellence in Digital Banking

Software vendors are crucial. They provide digital solutions to help banks operate efficiently and meet customer expectations. However, while ready-to-use solutions offer speed and convenience, they often fall short in delivering a tailor-made user experience that aligns with a bank's unique brand, strategy and customer needs. How can banks choose...

/retail /devops Banking Strategy, Digital and Transformation

Kyle Masterson

Kyle Masterson Head of SHIFT at SHIFT Open Finance Community

SHIFT and Woodhurst Launch Ignite to Support Fintech Founders

London - 22 May 2024 - SHIFT Open Finance, the leading invite-only fintech community in the UK, in partnership with Woodhurst, a digital transformation consultancy, proudly announces the launch of the “Ignite” programme. Ignite is an exclusive incubator programme designed to transform disruptive fintech ideas into reality with financial support, ...

/retail /startups Fintech innovation and startups

Nick Green

Nick Green Director at Purple Patch Broking Ltd

Untangling the maze of fraud prevention solutions in financial services

Fraudsters are getting bolder and more sophisticated in their attacks on the financial sector. Their increasingly complex schemes are breaching institutional security and eroding the very foundation of customer trust that banks have worked so hard to build. The challenge is: There’s no silver bullet solution. Given the diversity of fraudulent activ...

/retail /crime Banking

Chris George

Chris George Vice President Product at CI&T

Incumbents are buying up banks—but how might takeovers impact consumer choice and innovation?

Recent news that Barclays is buying the bulk of Tesco’s banking business, and that Sainsbury’s Bank is open to takeover offers, has thrown retail banking’s competition with legacy banks back under the spotlight. Over the last decade or so in the UK, we’ve seen the rise of retail banks and neobanks, like Monzo and Revolut, have a bigger impact th...

/retail Banking Strategy, Digital and Transformation

Nick Green

Nick Green Director at Purple Patch Broking Ltd

Preventing APP fraud: Essential strategies for banks

APP fraud is on the rise. According to Finextra, the total number of APP fraud cases was up 22% in 2023 compared to 2022. In fact, APP fraud is now the number one payments threat and are expected to reach $5.25 billion by 2026. In the UK, consumers lost over half a billion pounds to scams in the first half of 2023 alone. What’s more, the PSR has ...

/retail /crime Banking

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Empowering Digital Banking UX Using the Laws of Psychology

In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our stress. Understanding the psychology behind user behavior is crucial for designing products that are not only functional but also engaging and stres...

/people /retail Digital Banking

James Berry

James Berry Managing Director at Valuedynamx

Time to Level up Your Loyalty Program: Top 10 Ways to Tap into Gamification

People love games for a variety of reasons: they fuel our competitive sides, challenge us, offer an escape from the daily grind, and help us feel a sense of victory and accomplishment. Most of us are naturally attracted to activities we find stimulating, and game-like experiences satisfy that hunger—even via loyalty and reward programs. Gamificati...

/retail /predictions Banking Strategy, Digital and Transformation

Mikhail Yegorin

Mikhail Yegorin Head of PR at Jusan Bank

How payments drive growth in Kazakhstan

Kazakhstan is one of the world economy’s growth stories, with the Asian Development Bank’s latest assessment from April 2024 forecasting GDP growth of 3.8% in 2024 and 5.3% in 2025, far outstripping growth rates seen in advanced economies. When people think about the causes of economic growth, they often default to thinking about major events an

/retail /inclusion Digital Banking

Sergiy Fitsak

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

Guide to Choosing a Cloud Services Provider for Fintech Companies

Fintech firms are increasingly reliant on advanced technology to provide innovative financial services. Gartner forecasts that by 2025, 85% of organizations will prioritize a cloud-first strategy, necessitating cloud-native architectures to meet their digital goals. Cloud computing is essential for these companies to scale effectively, manage larg...

/payments /retail Banking Strategy, Digital and Transformation

Jaideep Dhok

Jaideep Dhok Senior Vice President & General Manager – BFSI at Persistent Systems

Generative AI Revolutionizes Banking, Financial Services, and Insurance

This article was co-authored by Praveen Bhadada, Head of Generative AI, Persistent Systems. In less than two years since its inception, Generative AI (GenAI) has become a pivotal area of investment in North America's Banking, Financial Services, and Insurance (BFSI) sector, outpacing earlier tech waves like Cloud, Mobility, and Blockchain. GenAI’s ...

/ai /retail Artificial Intelligence and Financial Services

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