Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

ING identifies challenges and strategies in delivering ‘superior customer experience’

Data is constantly sucked from our devices, collected, stored, and fed into marketing algorithms, but what else is it used for?

27 June 2023

News/security

Combatting fraudsters is a ‘cat-and-mouse’ game - ING

In conversation with Finextra, Beate Zwijnenberg, chief information security officer at ING, canvassed new trends in cybercrime and how the banking giant is working against phishing and scams for its customers.

09 December 2022

News/inclusion

Indian PM Modi hails fintech revolution in digital banking push

India's prime minister Narendra Modi has announced the launch of 75 digital banking units (DBUs) in a move that he says will improve the banking experience for users and boost financial inclusion.

17 October 2022

Company update/people

Indian neobank Niyo appoints former PayPal exec Kiran Kulkarni as head of design

ndia’s leading consumer neo-banking platform, Niyo, announces the appointment of Kiran Kulkarni as their Head of Design.

10 August 2022

Company update/retail

Veritran and Glassbox partner to boost CX in the financial industry

Veritran, a leading global Low-Code solutions provider, today announced a strategic alliance with Glassbox, a leading provider of digital experience analytics for web and mobile applications.

28 July 2022

Company update/wealth

Wealth at Work group acquires digital agency - DBD Digital

The Wealth at Work group - a leading financial wellbeing and retirement specialist has acquired Death by Design Limited (DBD Digital), a technology firm based in Alderley Edge, Cheshire.

10 March 2022

News/retail

Monzo beats Starling on overdraft requests, claims Built for Mars

Built for Mars’ Peter Ramsay, creator of widely acclaimed UX case studies has released another comparison piece, dissecting the strengths and weaknesses of the overdraft experience provided by challenger bank rivals, Monzo and Starling.

04 February 2022

Company update/retail

Blue FCU to overhaul legacy estate with Backbase

Engagement Banking technology provider Backbase announced today that it is partnering with Blue Federal Credit Union (Blue), a leading credit union headquartered in Wyoming and serving communities throughout the Western United States, to reinvent the digital experience for all of Blue’s retail and business banking members.

14 December 2021

Company update/devops

Bank priorities shift to customer experience, not products

A new report by the Economist Intelligence Unit published today by Temenos (SIX:TEMN), the banking software company, reveals that four in five bankers (81%) believe that financial institutions will seek to differentiate themselves on customer experience rather than on their products and services in the next four years.

30 September 2021

News/crypto

UX of selling NFTs on OpenSea could be optimised, claims Built for Mars

The experience of creating and selling NFTs on OpenSea has three key friction points, argues Peter Ramsey, founder of UX consultancy, Built for Mars, in a new case study.

19 August 2021