Lisette Anciaes Senior Account Executive at DCR Strategies Inc.
We are living in uncertain times; the COVID-19 pandemic is changing the world as we know it more specifically the work force. Although there have been thousands of layoffs, so many people are still working from home or through preventative measures at their workplaces and many employers are looking for ways to motivate those that are out there for...
17 April 2020 /people /covid-19 Fintech
Jonathan Westley Chief Data Officer, Experian UK & EMEA at Experian
The past few weeks have served up a range of unprecedented challenges for everyone and we are all quite rightly focused on staying safe and healthy. But many people will also be concerned with their financial health too, which will certainly be a worry if your income has taken an unexpected hit. This isn’t a normal time we are living in and it’s g...
02 April 2020 /people /covid-19 Financial Risk Management
Anand Subramaniam SVP Global Marketing at eGain Corporation
Introduction “A decade on from the global financial crisis, signs that the banking industry has entered the late phase of the economic cycle are clear: growth in volumes and top-line revenues is slowing, with loan growth of just 4 percent in 2018.” - McKinsey, Inc. “Banks are challenged with growth. In fact, the average operating income growth rat...
01 April 2020 /people /retail Customer Service 2015-2019-2025
Bhavesh Vaghela SVP B2B Product and Innovation at Collinson
I am writing this with the intention it may help others as the new normal of social distancing and isolation continues... Humanity faces one of its most testing times since the world war, the hidden enemy COVID-19 has impacted the global population in different ways, personally and professionally. The social fabric that holds society together wil...
27 March 2020 /people /covid-19 After hours
Retired Member
Not too long ago, payment methods were limited. Now, the constant increase in choices leads consumers to change habits quickly. The payment options travel companies offer their customers can be a major differentiator. If a traveler discovers an OTA or supplier doesn’t accept their preferred method, they may shop elsewhere. Deloitte’s Payment Trend...
22 March 2020 /payments /people Payments strategies 2015-2020-2030
Alex Kreger Founder & CEO at UXDA
Digital technology disrupts the financial industry and all bank branches could be closed by 2034. Digital disruption focuses on customer expectations and behavior, which is a game changer. We see global banking digital transformation, but it is not always customer-friendly. Why? We believe it's because of a lack of an Experience mindset. Disruptio...
26 March 2019 /people /retail Innovation in Financial Services
Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredibly complex numbers, waking up to your favourite tune, contacting people from a remote location, to name just a few. All the technological progress y...
12 September 2016 /people /retail Innovation in Financial Services
I wrote this article because of an incident that happened to my friend last week; let's call him Steve. Steve wanted to buy a house by taking a loan at a bank he desired, but, in the end, he used another bank. I thought, it’s just a common thing because the offer by the other bank was better. Surprisingly, my friend denied this, saying the proposa...
22 August 2016 /people /retail Innovation in Financial Services
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