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Latest /people expert opinions

Matt Ryan

Matt Ryan Chief Transformation Officer at Reef

Keeping Customers Loyal When There Is Too Much Choice

93% of consumers compare products online before making a purchase, and with more choice than ever, particularly when it comes to financial services, wealth management and digital asset management, the amount of choice can be confusing. For potential clients, it can be tempting to pick whatever’s easiest rather than struggle to find the best produ...

/people /wealth Trends in Financial Services

Tejasvi Addagada

Tejasvi Addagada Enterprise Data Head at Fortune 500 financial service provider

When to use Privacy Enhancing Technologies (PETs) vs. privacy management tools in Banks?

A more common question today is "whether privacy enhancing technologies should be used in conjunction with privacy management tools?". Privacy enhancing technologies are tools that can be used to protect data, such as encryption or masking. Privacy management tools are tools that can be used to manage who has access to data, such as acce...

/security /people Bigger than Technology

Brian Montgomery

Brian Montgomery Senior Director, International Finance at Workday

How to unleash top investment talent and teams

Investment management firms have seen more change in the last five years than in the previous five decades. New asset classes, significant regulatory and technological developments, pandemic-related market and workplace volatility, as well as evolving client expectations have all pushed investment managers well and truly into the era of ‘never nor...

/ai /people Artificial Intelligence and Financial Services

Marcus Martinez

Marcus Martinez Industry Advisor, Worldwide FSI at Microsoft

Harnessing Wisdom: How GenAI is Transforming Age Dynamics in Business

Generative Artificial Intelligence (GenAI) has ushered in a new era of technological advancement, bringing with it a paradigm shift in how we perceive and interact with technology. Interestingly, this wave of innovation is not just being embraced by the younger generation but is significantly being adopted by older individuals, a reversal of the t...

/ai /people Artificial Intelligence

Raktim Singh

Raktim Singh Senior Industry Principal at Infosys

Leo Satellite Mega Constellation: Connecting everyone across the world in a new way

Satellite mega-constellations in Low Earth Orbit (LEO) are not just revolutionizing our world, they are transforming it. These interconnected networks, circling the Earth at 180 to 2,000 kilometers, are more than just about high-speed internet, worldwide communication, and Earth observation. They are reshaping the way we live, work, and connect. Un...

/people /inclusion Technology for Social Good

Alastair Watson

Alastair Watson Managing Director at TNS

Should Banks Outsource Financial Trading Infrastructure?

As we move through 2024, the costs for operating and maintaining an efficient, resilient, and performant trading infrastructure continue to rise. At the same time, banks need direct, fast, and reliable access to global markets, on a network that provides the necessary levels of performance, security, availability and resiliency across a global foo...

/people /markets Fintech

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Empowering Digital Banking UX Using the Laws of Psychology

In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our stress. Understanding the psychology behind user behavior is crucial for designing products that are not only functional but also engaging and stres...

/people /retail Digital Banking

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

Filling the customer service gap with the latest AI

Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to their customers. Traditionally, financial institutions have delivered this level of service through face-to-face interactions in physical bank branch...

/ai /people Artificial Intelligence and Financial Services

Mayuri Jain

Mayuri Jain Senior Manager, BFSI Industry Marketing at Persistent Systems Inc.

How Customer-Centric Communication Transforms Borrower Satisfaction

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial institutions underestimate the impact communication can have on their ability to deliver a positive experience. The moment a borrower feels confused or stre...

/people /cloud Banking and Lending Solutions

Mayuri Jain

Mayuri Jain Senior Manager, BFSI Industry Marketing at Persistent Systems Inc.

How Credit Unions Can Thrive in the Digital Age

In the rapidly evolving landscape of financial services, credit unions face a unique set of challenges and opportunities. While committed to their member-first ethos and community focus, credit unions must navigate an increasingly digital world. Modernization is not just an option; it’s essential for survival and growth. Here’s how embracing techno...

/people /cloud Banking

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