Digital Bank Transformation

This is a blog group for all topics related to Digital Bank Transformation, from incumbents to start-ups, to Wholesale and Investment banking. Technology is advancing like never before...this is a group for ensuring best practice is celebrated and shared.

Ben Goldin Founder and CEO at Plumery

It ain’t what you do…

The essence of what makes a great bank has not really changed in terms of the purpose they serve. Consumers have always wanted exemplary customer service, a wide selection of products and services, and a safe and secure environment that protects their hard-earned money. But what has changed irrevocably is the way in which these elements are delive...

30 November 2023 /retail

Ben Goldin Founder and CEO at Plumery

Digital Banking Experience: A new answer to the classic ‘build or buy?’ question

Creative digital disruption facing the banking sector is set to continue for several more years, certainly until the last of the high street branches closes its door. But how do both long-established banks and newer competitors not only stay in the game, but emerge victorious? It’s all down to one question. One that all banks would have most cert...

20 November 2023 /retail /devops

Dmitriy Wolkenstein CEO at TIMVERO

The Importance of understanding profitability of each customer

What are we discussing here? In this piece, we will delve into a method that empowers banks with deeper insights into their existing operations, facilitating a structured approach to discerning primary revenue sources and gearing up for impending challenges. Visualize this scenario: You're a bank CEO going through the quarterly financial results ...

13 October 2023 /retail /startups

John Diamond Senior Solutions Architect, at Park Place Technologies

The Rising Tide of IT Automation in the Financial Services Sector

IT automation in the financial services industry has been an evolving trend for many years. Generally speaking, IT automation refers to the use of software to create repeatable instructions and processes to reduce human interaction with IT systems. With the increasing complexity of IT infrastructures and the need to deliver faster and more efficie...

14 September 2023 /devops

Alex Kreger Founder & CEO at UXDA

Banking Customer Experience Improvement in Digital Services

In modern banking landscape, the key to client satisfaction and financial brands profitability lies in the excellence of digital services. Today's consumers demand more than reliable transactions and secure storage of their funds; they seek seamless, intuitive and emotionally resonant interactions with their financial institutions. It is not enoug...

14 September 2023 /people /retail

Suchit Poralla Director, Strategic Customer Transformation at SAP

Exploring the Connection Between Digital Transformation and Sustainability

Understanding the intersection between sustainability and digital transformation is becoming increasingly crucial for businesses looking to thrive in today's dynamic market landscape. Let's delve into the intricate relationship between these two concepts and learn how they collectively contribute to the overall business strategy. Why Combine Susta...

08 September 2023 /sustainable /cloud

Alex Kreger Founder & CEO at UXDA

Financial Innovation Flourishes Only in Design-Mature Organizations

The digital world is evolving at a breathtaking pace. New technologies like generative AI, blockchain, embedded finance and the metaverse promise to fundamentally change the user experience, and those who do not adapt will be left behind. But, how ready are financial companies to implement these innovations in their products? It depends on their d...

08 August 2023 /people /retail

Mousser Rahmouni Head of Strategic Partnerships at Striga

Fiat to Crypto Onramp: The Future of Cross-Border Payments with Crypto Remittance

In the evolving world of finance, the global remittance market appears to be on the edge of a significant shift, driven primarily by the increasing adoption of crypto-based transactions. Crypto remittances, a relatively new development in the financial landscape, refer to the use of cryptocurrencies to transfer money across borders. These transact...

19 July 2023 /payments /crypto

Retired Member 

How Fintechs can Partner with Banks - Challenges and Opportunities

Most fintechs want to partner with banks - but it’s easier said than done. While banks are more open than ever to collaborating with outside parties, fintechs struggle to comply with stringent standards and outdated onboarding processes. Why banks partner with fintechs Banks are in constant competition with one another, working with the same regul...

10 July 2023 /payments /retail

Retired Member 

Generative AI: The Missing Piece in Financial Services Industry?

Just blink…out with the old ( ChatGPT …yup, almost already) and in with the (not so) new - Generative AI. So what is this Generative AI, really? First, think of it as a combination of Angel and devil's advocate, who is a positive scrutinizer for good reasons. Did you get the picture of having them on each shoulder to steer you in the right directio...

21 April 2023 /crime /predictions