Community
Latest thinking in respect to Banking Strategy, Digital and Transformation. Harnessing our collective wisdom to make banking better. Ambrish Parmar
As the owner, you will also give up ownership if you leave this group.
Craig Farley Head of Solution Consulting at IPI
The landscape of brand-customer relationships has shifted dramatically over the past few years, and there’s no question that customers today wield unprecedented power in this space, demanding more than ever from the financial brands with which they interact. Indeed, expectations are at an all-time high, particularly in the customer experience (CX)...
11 January 2024 /predictions
Steve Morgan Banking Industry Market Lead at Pegasystems
White label banking is evolving from how it used to be a single-threaded product offer, to a broader and deeper banking as a service or embedded banking using modern technology. This concept of buying a set of pre-built technologies and services to enable a non-bank to provide financial products has caught the imagination of the industry for severa...
09 January 2024 /people /cloud
Aviel Erdis CEO at CheckMate
A thought on the PSR’s recent statement on APP reimbursement policy: Under the Consumer Standard of Caution, “consumers should have regard to interventions made by their sending PSP […] those interventions must clearly communicate the PSP’s […] assessment of the probability that an intended payment is an APP scam”. Should the consumer not meet th...
09 January 2024 /regulation /crime
John Bertrand MD at Tec 8 Limited
Brilliant start to the year with HSBC head of wealth announcing a new Foreign Exchange (Forex) app to take on Wise (1). The app is for existing and new customers wanting to make foreign exchange transactions instantly. This activity fully supports the 695th Lord Mayor of London Lecture on “Harnessing Entrepreneurship to Build a World-Class Economy...
05 January 2024 /payments /markets
Alex Kreger Founder & CEO at UXDA
According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slow onboarding, and 81% believe poor data management lengthens onboarding and negatively affects customer experience. How do you encourage users to not...
04 January 2024 /retail /devops
Sergiy Fitsak Managing Director, Fintech Expert at Softjourn
AI-powered solutions are rapidly maturing, becoming a vital asset across numerous industries, particularly within finance. According to a Markets and Markets report, the global chatbot market achieved a valuation of $4.7 billion in 2022 and projected growth to $15.5 billion by 2028. The evolution of chatbots has vastly improved their linguistic ca...
03 January 2024 /payments /retail
Kelly Fryer Executive Director at Fintech Sandbox
Fintechs are increasingly collaborating with banking incumbents – instead of replacing them, as many had once feared they might – unlocking a whole host of exciting new opportunities. A recent EY-Parthenon survey revealed that many traditional financial institutions have found that working with a fintech to gain access to innovation “can be faster...
02 January 2024 /retail /startups
The Emergence of P2P Apps In our tech-driven world, convenience reigns supreme. Peer-to-peer (P2P) payment applications offer a user-friendly and streamlined solution for transferring money to others or settling bills. These apps have seen an unprecedented surge in popularity, with a whopping 84% of consumers acknowledging their use of P2P servic...
28 December 2023 /payments /retail
The Payment Systems Regulator issued Specific Requirement 1 on the Faster Payments Scheme Operator (Pay.UK) to insert APP scam reimbursement into Faster Payments. The timetable as follows: Action Financial Service & Market Act 2023 (FSMA) - places statutory on PSR for APP scam payments over Faster Payments by 29-Feb-24 Faster Payments Scheme Op...
21 December 2023 /payments /regulation
The payments industry's ever-evolving nature blends innovation and change, traversing various paths at an unparalleled speed. Enterprises and consumers have markedly shifted away from physical currency, embracing digital transactions through cards, mobile devices, digital wallets, and wearable tech. This shift has completely redefined payments, ma...
20 December 2023 /payments /retail
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.